Contractor policy

Lead Purchase and Refund Policy

Last updated: September 14, 2026

What a lead purchase includes

A completed lead purchase unlocks the homeowner-provided contact information and project packet displayed at checkout. It does not guarantee that the homeowner will answer, schedule an appointment, request a bid, hire your company, or complete a project.

Eligible lead-credit requests

You may request a review when the primary phone number is disconnected or invalid, the email address is undeliverable, the lead is a duplicate previously purchased by the same company, the property is materially outside the displayed service area, or the submission is demonstrably fabricated. Requests must be sent to support@gablegauge.com within seven calendar days of purchase with the lead identifier and supporting details.

Not eligible

A lead is not defective merely because the homeowner does not respond, changes plans, hires another contractor, declines a quote, supplied incomplete optional information, or was also released to other contractors within the disclosed limit.

Resolution

After reviewing account records and available evidence, GableGauge may issue an account credit, replace the lead, or return the lead price to the original payment method. Approved card refunds may take additional time to appear. Promotional or complimentary leads have no cash value. This policy does not limit rights that cannot legally be waived.

Memberships

Pro+ renews at the price and interval shown at checkout until canceled. Cancel through Billing before the next renewal to avoid a future charge. Cancellation stops future renewals and does not ordinarily refund a completed billing period unless required by law or expressly stated in an offer.

Contact support to request a review.